Is your firm in need of new administrative personnel? Whether the reason be growth or turnover, you probably feel pressure to hire quickly and to do it right. At the same time, you are still working full time on your duties as an attorney, making this more stressful.
- Know what you need. Chances are you need more than an attractive face. You need someone adaptable who takes initiative and follows through on tasks. Before posting an ad for the position, determine the technical and interpersonal skills the person must have for the job. Use these to grade each application.
- Do your homework. If your employee has past employment listed on his or her resume, call up previous employers and ask them about the individual’s strengths, weaknesses and work performance. It may seem unnecessary, but by contacting at least two employers, you will gain a better understanding of the individual’s work ethic and character.
- Conduct a face-to-face interview. Because this employee will be interacting with clients, potential clients and referral sources, you should know how he or she interacts with others in a professional setting. Does he or she speak in a warm yet business-like manner? Also, eye contact and a firm handshake are a must when it comes to demonstrating respect and confidence.
- Communicate expectations. After hiring your new employee, be sure you are clear when you outline the responsibilities for the position. A great way to do this is to create an employee handbook in a binder. You should include a little information about your firm’s history, mission and goals. Include information on vacations, sick day and benefits policies. Finally, outline specific duties for the position and provide examples, such as a script outline for phone calls, email correspondence templates and filing structure.
- Follow up. This step can be difficult because it is not conducive to your work schedule to be watching over the new employee’s shoulder all day. Do not worry. If you are an Essential Solution client, you have a CallRail website tracking number. Depending on the laws of your state, you may be able to record these calls through CallRail to check for quality and enable you to provide targeted training based on what you hear. If you have our E2 CRM, training the employee becomes more efficient because E2 provides accountability for follow up on form submissions. Training on the CRM system is also streamlined through our Client Portal where the employee can access all training videos and step-by-step instructional documents.
Following these steps, you can confidently find the right fit for your firm. If you want to set up CallRail to record calls for a week, please submit a support ticket. If you are interested in utilizing the E2 CRM in your marketing, call James at 877-352-2021 ext. 80.