Keeping up with technology is not every lawyer’s top priority, but not staying up-to-date can have a negative impact on your estate planning and Elder Law firm’s profitability and growth. One part of the puzzle: making sure that your devices are compatible with those being used by your clients.
Chances are your email is integrated into a law firm management program that also coordinates your court and/or appointment calendar, billing and document management. Simple question: does your email arrive at its destination and do your clients ever complain about either not receiving emails or emails arriving in their junk mail folders?
You may have a compatibility issue. As your client base becomes younger, your clients will be less and less tolerant of any technology issues. If they have to go through hoops to receive emails and documents, you may risk losing them to a law office that is easier to deal with.
Are your clients getting emails and reviewing documents on PCs, Macs or tablets? For the most part, today’s documents and files function across all platforms, but if you are using a quirky product or if your clients are using odd devices, pay attention if they tell you their systems are not working with your documents.
How new (or old) are the devices in use at your firm? Include cell phones, tablets, laptops as well as desktop computers and servers, if you are still hosting your own network on site. Conduct an inventory, including the date that the systems were put into place, if a support contract or warranty is in place, and have a conversation with your IT team to the life span of all of these devices.
And while we’re talking about staying up-to-date, what browsers are being used at your firm? Browsers are your entry point to the internet and are often the point of entry for malware threats.
For years the world used Internet Explorer, but today others are more popular, for reasons of security and speed: Chrome (Google), Firefox (Mozilla), Internet Explorer (Microsoft) are the most popular. Chrome is widely considered to be the most secure and the fastest. Firefox is used by many millennials, and IE is still used by many law firms.
Whichever browser you are using, make sure to keep your browser and your system updated at all times.