Do you remember the paperless office? First coined in the 1970s, the paperless office was the future, when all of our information would be in personal desktop computers. There would be no need for filing cabinets and every office would be neat and tidy.
We all know that offices in general - and law offices in particular - are never going completely paperless.
The automated office has more time available to do the tasks that cannot be automated.
Consider the task of gathering the leads that come to your office through your website.
If you have a high performance website, your dedicated email in-box is loaded with information: email addresses, names, etc.
If you have an automated CRM (Customer Relationship Management) system in place, your CRM is loaded with actionable information. Lead information is automatically brought into the CRM, where staff can send out emails, make phone calls or send personalized letters that bring in appointments.
When someone calls the office to schedule an appointment, you already have information about them, accessible at a few keystrokes.
Sounds great, doesn’t it?
Here’s why we encourage you to consider automating this process:
Maybe your office does run like clockwork. But when a key staff person leaves, does that system keep ticking away? Or does it need to be rewound?
Let’s face it - data entry is not exactly every staffer’s favorite task. If there are mistakes made when they are manually entering data into a computer, those errors have a bad habit of staying put. Documents with misspelling or basic errors make your office look unprofessional.
Or worse, no one in your office has TIME for data entry, and leads are not only not being entered, they aren’t being tracked.
Sound familiar? Give our office a call – we can make this happen for you!